Turn-around, Postage & Returns
We post our items both within the UK and Internationally. From the receipt of an order, we aim to send out your order within 5 WORKING days, if the orders are particularly large they may take longer, if you want them for a particular date please contact us to make sure it is possible.
Postage & Packaging
Costs are calculated at checkout. Deliveries within the UK may expect to be received within 3-5 working days & deliveries worldwide may expect to be received within 7-10 days. We cannot accept responsibility for delays or errors caused by the postal system, third party carriers and electronic mail.
Personalised items will not be eligible for a refund or exchange.
Generic designs without personalisation will be eligible for a refund or exchange if the item itself is faulty. Personalised and tailor-made items are exempt from the Consumer Contracts Regulations. In the event of finding a fault relating to the product you have received or the print that we have applied for you, please inform us by email within 12 hours of delivery, so we can act to rectify this for you. Where possible, please provide us with photographs of any issue(s) with the item(s) you have received, so we can gauge a better understanding of the problem and come to a suitable resolution.